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Lumos Classics

Terms of Service

1. Company Information

Lumos Essentials
Address: Joga Bai Extension, Jamia Nagar, New Delhi – 110025
Email: support@lumos

2. Use of the Website

By using this Website, you confirm that:

  • You are at least 18 years of age.

  • The information you provide is accurate and complete.

  • You will not misuse the Website for unlawful purposes.

We reserve the right to suspend or terminate access if misuse is detected.

3. Product Information

We strive to ensure all product descriptions, pricing, and images are accurate.

However:

  • Minor variations in packaging or formulation may occur.

  • Colours displayed on screens may vary.

  • Product availability is subject to change without notice.

All products sold are cosmetic in nature and are not intended to diagnose, treat, cure, or prevent any medical condition.

4. Pricing & Payments

  • All prices are listed in INR unless stated otherwise.

  • Prices include applicable taxes unless specified.

  • Payment must be completed at checkout via approved payment methods.

Payments are processed securely through third-party gateways such as Razorpay. We do not store full card details.

Lumos reserves the right to cancel any order due to pricing errors or suspected fraudulent activity.

5. Order Acceptance & Cancellation

  • An order confirmation email does not constitute final acceptance. Lumos reserves the right to:

  • Cancel orders due to stock unavailability

  • Cancel orders suspected of fraud

  • Cancel orders containing incorrect pricing

  • If payment has been processed, refunds will be issued to the original payment method.

  • Cancellation policies are governed by our Refund & Cancellation Policy.

6. Shipping & Delivery

  • Delivery timelines are estimates and may vary.

  • Lumos is not liable for delays caused by:

  • Courier disruptions

  • Customs clearance

  • Force majeure events

  • For full details, refer to our Shipping & Delivery Policy.

7. Returns & Refunds

  • Returns and refunds are governed by our Refund & Cancellation Policy.

  • Opened or used cosmetic products are non-returnable due to hygiene standards.

8. Intellectual Property

  • All content on this Website — including text, images, logos, graphics, and product descriptions — is the property of Lumos and protected by applicable intellectual property laws.

  • Unauthorised reproduction or use is strictly prohibited.

9. Limitation of Liability

  • To the fullest extent permitted by law:

  • Lumos shall not be liable for indirect, incidental, or consequential damages arising from the use of our Website or products.

  • Our liability shall not exceed the amount paid for the specific product purchased.

10. User Conduct

  • Users agree not to:

  • Engage in fraudulent transactions

  • Attempt to hack or disrupt the Website

  • Use automated systems to access the Website

  • Resell products without authorisation

  • Violation may result in legal action.

11. Privacy

  • Your use of the Website is also governed by our Privacy Policy.

12. Governing Law & Jurisdiction

  • These Terms are governed by the laws of India.

  • Any disputes shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.

13. Modifications to Terms

  • Lumos reserves the right to update or modify these Terms at any time.

  • Changes will be effective upon posting on the Website.

  • Continued use of the Website constitutes acceptance of the updated Terms.

14. Contact Information

  • Lumos Essentials
    Address: Joga Bai Extension, Jamia Nagar, New Delhi – 110025
    Email: support@lumos

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